Quality - the Symphony Teleca Way
Our core purpose is to help our customers to be more successful. Quality is the way we succeed in that. Our focus is on close customer relationships and the best quality delivery with innovative solutions. Quality is not a separate entity; it is part of everything we do.
Our way to achieving a high quality delivery is to understand and manage our customers' expectations. The excellence in our operations is achieved by commitment and innovations.
We execute and deliver according to defined processes that give
transparency throughout the process ensuring a level of quality
that surpasses requirements. We continually follow up on customer
satisfaction and our own lessons learned to support our continuous
quality improvement work. Every Symphony Teleca team member is
important in our journey of making Symphony Teleca the leader in
our business. We are all responsible for quality.
The Symphony Teleca Management System (STMS) provides the framework for working with quality on all levels of the company. We commit to a global approach, as our key customers are global; yet, we need to make sure we can adapt to local requirements efficiently. Many of our projects span across multiple sites, setting tight requirements for common quality management. We make sure the processes and tools we use suit the purpose well and lead us in the right direction.
Processes and policies are the main content of the STMS. The basic elements of it are people with the correct and continuously developing expertise, skilled sales people selling our services, and projects for implementing our software engineering tasks. The processes we use map with these elements. The policies connected to the STMS ensure top management commitment to the most important topics.
Within Mobile and Connected Device OEMs division seven countries has been part of the multisite ISO 9001 certification since 2009: China, Finland, Germany, Poland, Russia, Sweden and India. The unit in Russia is has been assessed to be at CMM level 5, which is the highest quality level a company, can get in that well renowned system.
Independent Software Vendors division was assessed at SEI CMMI level 4 (Version 1.1) in 2004. During 2007 the division achieved the ISO 27001 certification for Information Security Management and in 2008 achieved ISO 20000. One of the Business Unit in ISV is ISO 9001 certified in 2011 and currently working on CMMI Level 3.
Global customer satisfaction collection is an important channel to understand whether Symphony Teleca has been able to fulfill the expectations of the customers. The customer satisfaction results are systematically analyzed and actions initiated at project level, at business unit levels, and at Symphony Teleca group level. Symphony Teleca Quality functions follow this continuous improvement and coordinate the process improvement actions together with the process owners.