Professional Services and Technical Support

Releasing new products faster and improving quality is no longer sufficient. You need to ensure products are installed efficiently and configured/customized to meet your customers’ requirements during implementations.

And you need to guarantee that upgrades are least disruptive, and products are maintained and supported efficiently and cost effectively for users to derive maximum benefits. Your dilemma is how to grow services & support revenue profitably while lowering TCO, while selling more products. 

Our Professional Services and support offerings help you meet these challenges.
 
Our professional services & support offerings cover all phases of a product lifecycle, including implementations, customizations, integrations, upgrades, maintenance & support. We design our offerings keeping in mind the unique requirements of a product maturity phase as well as the size of your business.

Professional Service_Tech Adoption Cycle

We offer the following services:

  • Implementations:  New implementations and rollouts ranging from full implementations to supporting specific phases such as installation, configuration, functional testing etc.
  • Upgrade Factory:  Our Upgrade factory provides technical upgrade & business upgrade services. Technical upgrade services include Installation, Data Migration and Customization Porting. Business Upgrades comprise New feature implementation, Functional  testing, user training and go-live support
  • Customization Factory: Our customization factory develops Add-ons/Plug-Ins, custom features & reports outside the core code base of a product.  It also provides support for customizations.
  • Integration Services: We cover both – application and data integration.
    Application Integration. We build Interfaces, Adapters/Connectors and develop web services/Middleware based integration.
    Data Integration. We provide ETL services for analytics platforms, BI and data migration services during implementations & upgrades.
  • L1/L2 Support Services: L1 support consists of voice/mail/chat support and covers the event management & access management areas of ITIL.L2 support provides technical troubleshooting and covers incident management areas of ITIL.